Shipping policy

Shipping Policy

Last Updated: [DATE]

Thank you for shopping with ZYOZ. We are committed to delivering your order quickly and efficiently. Please review our shipping policy below.

1. Order Processing

All orders are processed within ONE after payment confirmation.

Orders are processed during our normal business hours and business days only. Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.

Please note that processing time is separate from shipping and delivery time.

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping

  • Priority Shipping (if available)

  • Cash on Delivery (if available)

Available shipping methods may vary depending on your delivery location.

3. Shipping Costs

Shipping charges are calculated at checkout based on your location, order value, and selected shipping method.

Examples:

  • Standard Shipping: [SHIPPING COST]

  • Express Shipping: [EXPRESS SHIPPING COST]

  • Free Shipping on orders above: [1599]

Any applicable shipping fees will be clearly displayed before payment is completed.

4. Estimated Delivery Time

Estimated delivery times after dispatch:

Shipping Method Estimated Delivery Time
Standard Shipping [X-X BUSINESS DAYS]
Express Shipping [X-X BUSINESS DAYS]
Priority Shipping [X-X BUSINESS DAYS]

Delivery times may vary depending on:

  • Customer location

  • Courier partner performance

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Unexpected logistical disruptions

Delivery estimates are not guaranteed.

5. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email

  • Tracking number

  • Courier partner details

You can use the tracking number to monitor your shipment's progress.

If you do not receive tracking information within [48 hours], please contact us at zyozstore@gmail.com

6. Delivery Issues and Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to circumstances beyond our control.

Possible reasons include:

  • Courier delays

  • Adverse weather conditions

  • Natural disasters

  • Government restrictions

  • Incorrect shipping information provided by customers

  • Remote delivery locations

We will make reasonable efforts to keep you informed regarding significant delays.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

  • Delivery delays may occur.

  • Additional shipping charges may apply.

  • We may not be able to recover packages delivered to incorrect addresses.

Please contact us immediately if you notice an error in your shipping information.

8. Lost or Undelivered Packages

If your package appears lost or has not arrived within the expected timeframe, please contact us at zyozstore@gmail.com

We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.

9. International Shipping (If Applicable)

We currently ship to:

[LIST OF COUNTRIES]

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT/GST

  • Other government-imposed fees

These charges are not included in product prices or shipping fees unless explicitly stated.

International delivery times may vary depending on destination country and customs processing.

10. Contact Us

If you have questions regarding shipping or delivery, please contact us:

ZYOZ

Email: zyozstore@gmail.com

Phone: +918591112151

Business Hours: 10 am to 7 pm